TERMS & CONDITIONS

Our ultimate goal is to provide an exceptionally high standard of customer service. This means utilising an appointment and cancellation policy. If you need to cancel an appointment, please call at least 48 hours before your appointment is due. If we are not given 48 hours notice you will be liable to pay 50% to cover the loss. No shows on the day will incur a full charge of the remaining balance due.

 

Please be aware that a £10.00/£20.00 booking fee per client will be required when making an appointment to secure a time. In some cases (i.e for busier periods such as New Years Eve) you may be required to pay the full payment in advance. An appointment will not be considered as booked until the deposit is paid. The deposit paid will be deducted from your total cost. This is to ensure that a fair booking system is in place, as it is a first come first serve basis. All booking fees are strictly non-refundable and non transferable as this guarantees your appointment over another potential client and the appointment may not be able to be filled after a cancellation. 

When booking for a wedding a £10 deposit per person/50% deposit of the total cost is required, dependent on which artist you book. This deposit secures your wedding by removing the date from our diary. If you are certain you would like to secure your wedding date prior to a trial, this may be done so with a select few of our artists. This option allows you to arrange a bridal trial closer to the wedding date, especially if you are booking 12 months + in advance so that you may have more of a clearer idea of what makeup you would like to have for your big day. Alternatively you may wish to book a bridal trial first before making a decision and this option can be done so by visiting our book online page. Please note that when you book a bridal trial, your wedding date is only provisionally secured and cannot be guaranteed if another client chooses to secure the same wedding date as you with a deposit. If this circumstance arises, you will be refunded your deposit paid towards your bridal trial.

 

Please note that our wedding deposits are strictly non refundable. If you have booked for ex amount of bridesmaids and someone no longer requires their service, you will still be liable to pay the remaining cost of this guest. 

Due to Saturdays being our busiest day of the week, there may be some dates that we are unable to travel out, weddings being an exception. Monday - Friday some of our artists are mobile and able to travel to anywhere up to a 15 mile radius. Please note that a mileage charge of 45p per mile is required if we need to travel outside of a 10 mile radius. If there are any parking restrictions near you or the venue, we kindly ask that these are covered by the client.