Our ultimate goal is to provide an exceptionally high standard of customer service. This means utilising an appointment and cancellation policy. If you need to cancel an appointment, please call at least 48 hours before your appointment is due. If we are not given 48 hours notice you will be liable to pay 50% to cover the loss. No shows on the day will incur a full charge of the remaining balance due.


Please be aware that a £10.00/£20.00 booking fee per client will be required when making an appointment to secure a time. In some cases (i.e for busier periods such as New Years Eve) you may be required to pay the full payment in advance. An appointment will not be considered as booked until the deposit is paid. The deposit paid will be deducted from your total cost. This is to ensure that a fair booking system is in place, as it is a first come first serve basis. All booking fees are strictly non-refundable and non transferable as this guarantees your appointment over another potential client and the appointment may not be able to be filled after a cancellation. 

When booking for a wedding, a 50% deposit of the total cost is required and without this deposit, the wedding date is not secured until received. Wedding booking fees are non refundable too so please be certain before booking your date that you can commit. If you have booked for ex amount of bridesmaids and someone no longer requires their service, you will still be liable to pay the remaining cost of this guest. For more info, please see services page.

Please note that due to Saturdays being our busiest day of the week, we are unable to travel out this day, weddings being an exception. Monday - Friday some of our artists are mobile and able to travel to anywhere up to a 15 mile radius. Please note that a mileage charge of 45p per mile is required if we need to travel outside of a 5 mile radius. If there are any parking restrictions near you or the venue, these will also need to be covered by the client and this is not the artists responsibility.